Covid-19

COVID-19 Update

Dear valued guests and partners,
At Dhotels, our priority is the safety and well-being of our guests and employees. Following the declaration of the coronavirus (COVID-19) a pandemic on March 12, we would like to extend our warmest thoughts to the people who have been affected by this unfortunate event and our deepest appreciation to the healthcare workers and local communities who are fighting against the virus.
We are doing everything we can to provide the safest accommodation to you, as we are closely monitoring the latest developments, standards and protocols related to COVID-19 issued by the World Health Organization (WHO), the Greek government, the Ministry of Health, local health agencies and public health officials. All is in place to keep your health and safety top of mind.
Below is an update of our plans for the next period of time, subject to adjustment given ongoing and unforeseeable changes.

 

BEFORE YOU COME....

Regarding the Grecce's new policy about the entrance to the country, all the guests should enter in this website https://travel.gov.gr/#/

to fill a form with their details.

 

 

 

OUR COMMITMENT TO HEALTH & SAFETY

Considering the health and safety of our guests and staff, as our top priority, we assure you that our integrated Health and Safety plan, foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can transmitted in the community.

These  necessary measures must be followed by both guests & employees

All the follows have been designed according to Greece's Health Protocol (Health First), by the Helath Ministry. Additional safety measures will be introduced which must be followed by both guests & employees

 

  • GENERAL:  Availability of sanitizing and disinfection supplies.  There is doctors on call 24/7 . Special training seminars for the staff has been designed according to the Greece's Health Protocol. Awareness campaign at the hotels. 
  • CHECK-INCheck in time is from 15.00 o ' clock and check out time until 11.00 o' clock in order to have more time to disinfect every departed room. We provide also ONLINE CHECK IN. 
  • ROOMS:  Every additional not basic equipment like magazines, laundry bags, decoration pillows & covers will be removed.
  • DISINFECTION TEAM: A special team which will we responsible for the right disinfection in each room and will be ready to handle the cleaning of a suspicious or confirmed case of coronavirus. 
  • RESTAURANTS: Once we always take care of the high hygiene policies for our staff and our goal was to offer the best quality and variety in our restaurants for our guests,  we  will set more strict policies for the hygiene of the staff and for our suppliers. We will keep buffets, but we will expand the opening hours to avoid overcrowding. Also all the guests will be escorted to buufet and will be served from the staff.   Reservations from the guests suggested.  Tables will be rearranged  to guarantee the maximum distance between the guests. MENEL HOTEL due to the propose of the goverment to avoid buffets, this year is breakfast packet.
  • BEACH: It is necessary all the guests use beach towels in order to use the  sunbeds, gazebos and cabanas. 
  • POOLS: The frequency of cleaning and disinfection of our pool & hydromassage areas will be increased and disinfectant products suitable for the current situation will be used for the water.
  • SWAN SPA & FITNESS CENTER: High hygiene policy, continuously disinfection before and after a therapy and all necessary equipment for staff have been designated to prevent Covid-19  transmission. Fitness center is on request and an appointment is required. 

Services not available: groom, indoor pool, sports (except the individual),  kids clubs.


In addition to these measures, please visit Centers for Disease Control and Prevention (CDC) to learn more about what you can do to travel more safely.

CANCELLATION POLICY


Given the new global situation, our D Hotels company has formed new price categories and new cancellation policy.

 

  •  ADVANCE PURCHASE

By making your reservation

 ·         By the time you make your reservation we will charge you 30% of the total amount of your reservation.

·         Rest of the amount will be fully reimbursed at the time of the check in.

 

Cancelling your Reservation

 ·         There is free cancellation up to 14 days before the arrival.

·         The deposit will not be refunded if you cancel your reservation later than 14 days before the arrival.

·         The total amount of the reservation will be charged for cancellations 48 hours before the arrival or No-shows.

 

Modifying your reservation

 ·        Please note that a change in the length or dates of your reservation may result in a rate change.

For changes you can contact us via email in Този имейл адрес е защитен от спам ботове. Трябва да имате пусната JavaScript поддръжка, за да го видите.

 

 

  •  HOT DEAL

By making your reservation

  • By making your reservation you will be non- refundable charged the first night of your reservation.
  • Rest of the amount will be fully reimbursed at the time of the check in.

Cancelling your Reservation

  • The deposit will not be refunded, if you cancel any time after your reservation.
  • The total amount of the reservation will be charged for cancellations 24 hours before the arrival or No-shows.

Modifying your reservation

  • Please note that a change in the length or dates of your reservation may result in a rate change.For changes you can contact us via email in Този имейл адрес е защитен от спам ботове. Трябва да имате пусната JavaScript поддръжка, за да го видите.

 

We would like to highlight that:

In case of forced termination of the tourist season for 2020, by the Greek government, in reservations that have been paid in advance, a coupon will be given that can be used in the next tourist season.

 

 

There are so many journeys ahead of us .... Keep the measures and stay safe!

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Информация за връзка

Tripiti Limenaria, Thassos 64002 Greece

(+30) 25930 53520

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